I managed medical treatment and medical billing on behalf of a large client for over 800 injured workers in accordance with workers' compensation law and established fee schedules.
I answered 20+ calls and correspondence daily while researching and resolving payment discrepancies, requests for authorization and other claims issues.
I proactively developed a Microsoft Access application, and trained 7 employees to use it, in order to make daily claims management tasks more efficient.
When the firm relocated, I led the transition of over 1,000 claims records to an electronic file system, including training and supervising a team of part-time workers, which saved the firm rent costs and made entire claims records instantly available to claims staff.
I built strong relationships and collaborated with colleagues from a large client, medical providers, vendors, and prominent workers' compensation attorneys to resolve claims issues in a timely manner.
In order to be successful and to skillfully communicate with injured workers and medical providers, I had to stay abreast of the workers' compensation laws and fee schedules in many states as well as the latest medical terminology.